MK Enterprises (operating as "MK Samosa House", "we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have.
1. Information we collect
We collect only the information required to fulfil your order and provide customer support:
- Customer information — name and any details you share with us.
- Order details — items ordered, quantity, price and order history.
- Contact information — phone number, WhatsApp number and email address.
- Delivery information — delivery address, landmark, and delivery preferences.
- Payment information — processed exclusively by our third-party payment provider; we do not store your card, UPI or bank details on our servers.
- Cookies — small files used to remember your cart, preferences and session.
- Website analytics — anonymised usage data such as pages visited and device type to help us improve the site.
2. How we use your information
- To confirm, prepare and deliver your order.
- To send order updates and delivery notifications by WhatsApp, SMS or email.
- To respond to enquiries and provide customer support.
- To improve our products, website and service quality.
- To comply with applicable Indian laws and food-safety regulations.
3. Data protection & information security
We follow reasonable security practices to protect your personal information from unauthorised access, alteration, disclosure or destruction. Payment transactions are handled over encrypted, PCI-DSS compliant channels by our payment gateway partner.
4. Third-party payment providers
Online payments are processed by regulated payment gateway partners (such as Razorpay). When you pay, you are subject to that provider's own privacy policy and terms. We receive only the payment status and a reference ID — not your card or bank credentials.
5. We never sell your information
MK Enterprises does not sell, rent or trade your personal information to any third party for marketing purposes.
6. Your rights
You may, at any time, ask us to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or out of date.
- Delete your information, subject to legal record-keeping obligations.
- Opt out of promotional messages.
7. Contact
For any privacy question or data request, contact us at Sonu.MKenterprises@gmail.com or +91 98505 58823.