Because we prepare freshly cooked food, our refund and cancellation policy is designed to be fair to both our customers and our kitchen.
1. Order cancellation
Orders may be cancelled only before preparation begins. Please call or WhatsApp us immediately at +91 98505 58823 if you wish to cancel.
Once food preparation has started, cancellations are not possible as the ingredients have already been used.
2. Returns
Food items are non-returnable due to hygiene and food safety regulations.
3. When refunds are issued
Refunds will be issued only in the following cases:
- Wrong item delivered.
- Damaged or spoiled product delivered.
- Order not delivered due to a fault on our side.
Please report any such issue within 2 hours of delivery, with photos of the product where applicable, so we can verify and resolve it quickly.
4. Refund processing time
Approved refunds will be processed within 5–7 business daysto the original payment method used at the time of purchase. Depending on your bank, it may take a few extra days to reflect in your account.
5. How to request a refund
Contact us at Sonu.MKenterprises@gmail.com or +91 98505 58823 with your order number and a brief description of the issue.